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FINANCIAL ASSISTANCE
Request help when healthcare costs are a barrier.
A patient can request assistance for an appropriate healthcare service. Requests are reviewed against eligibility, available funds and program rules before allocation.
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What a request contains
A request can identify the proposed service, amount, currency, reason and funding source. The financial request is kept separate from the patient’s clinical record wherever possible.
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Review before approval
A request remains pending until an authorized reviewer approves, partially approves or declines it. This prevents an automated funding decision from becoming an unsafe or unfair entitlement.
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Connecting assistance to care
Approved funding can contribute to a doctor consultation, diagnostic service, pharmacy order, nursing/home-care service or other eligible pathway step while preserving the clinical decision-making boundary.